Build Trust And Resilience
Leadership calls for intentional influence. Plan how to make these challenging conversations a win-win-win for you, your staff member and your agency. We coach you in making behavioral changes yourself that will influence your staff, even your resistant people, to improve their performance as well.
Develop Skills For Difficult Conversations
Conflict is inevitable, and managing difficult interactions is one of the most important parts of the supervisor’s job. When done assertively with skill and respect, it can be a rewarding experience for you and your team, reducing tensions and improving productivity, employee satisfaction and retention.
Improve Employee Retention
You’ve invested in training your employees and you don’t want to see them fail. Our proven problem resolution techniques reduce grievances, influence employees to willingly modify behaviors and reduce employee turnover.