What to Expect: Workshop Outlines
Managing People
DAY ONE
INTRODUCTIONS AND EXPECTATIONS
Introduction to “Managing People” and The Locus of Control
WHAT IS LEADERSHIP? Mindset Shift and The Paradox of Influence
Communications Model and Quiz
Critical Moments: The Essence of Leadership
Identifying Critical Moments
Managing Critical Moments
A New Supervisor I
A New Supervisor II: Group Role-Play
DAY TWO
Supervisor as Coach
A Performance Model and Questions about Performance
Employee Morale and Its Effects on Work
Creating Clear Performance Expectations
Writing Clear Performance Expectations
Tool Box
Giving Frank Feedback
Rewarding Frank: Positive Reinforcement
DAY THREE
Employee Misconduct
Conducting a Counseling Session-Part I: A Novel Approach
Conducting a Counseling Session-Part II:
Role-Plays with Cooperative and Uncooperative Employees
Questions about Discipline
Handout: Standards Hearing Officers Apply to Disciplinary Cases
“You Make the Call!”
The Road to Employee and Supervisor Satisfaction: Employee Engagement and The Psychological Contract
DAY ONE MODULES
Learning Goals and The Fundamental Concepts We Will Explore
- Taking Stock of My Own Engagement
- Why Engagement?
- My Personal Action Plan
- Performance Model and PC Tools
- Taking Stock of Our Workforce
- Am I in Touch with the Needs and Interests of My Employees?
- What’s In It for Me?
DAY TWO MODULES
- The Relational Nature of the Supervisor-Employee Association
- How the PC Affects the Organization and the Employee
- A (Very) Brief History of Employee Motivation
- Breaches, Violations and Anchoring Events
- The PC and the Power Differential
- Is the Psychological Contract a “Contract”?
- How is the PC Created and How Does It Change?
DAY THREE MODULES
- Critical Moments and the PC
- Breaches and Violations as Critical Moments
- Change The Conversation to Change the Relationship (and the PC)
- Reasons for STAY Interviews vs. EXIT Interviews
- Action Plan
- Letter to My Manager
- Evaluation